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                            Help Desk

                            IT Strategy

                            Langtech's support team is available 24 hours a day to respond to client IT requests. We are local, so whether you have a problem with a printer or application, or you need to review which software solution is best for your evolving business, our dedicated team of consultants and engineers will handle any request expertly and efficiently. We are available for an on-site any time of the day or night to address an emergency.

                            Availability

                            When users have questions or problems with their computer systems, they need a resolution in a timely fashion. Langtech's clients have immediate access to a dispatch team that manages requests by phone and email and coordinates the best time for users to receive one-on-one assistance.

                            Langtech's help desk provides quick resolutions to client requests by providing:

                            • A dedicated dispatch team
                            • Documentation
                            • Secure network access
                            • Certified staff with ongoing training
                            • Subject Matter experts
                            • Hardware standards
                            • Emergency and after-hours support
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